What is the TRB Guarantee?
When you build a custom PC with us, you’re not just paying for the components but also the labor and experience of our skilled builders.
We only carry brand-new items from reputable brands and everything we sell is covered by a minimum of 1-Year Manufacturer’s Warranty.
During the lifetime of your machine, you will get access to FREE check-ups, diagnoses, consultations, and recommendations for your PC.
Where is your shop located?
📍 Google or Waze Pin: The Rig Builders (Makati) or 3691 Bautista St. Makati
Landmark: In front of RCBC Bank
Customization and Orders
How do I request for a quote?
You may reach out to our live chat support on Messenger for real-time assistance everyday from 10am to 7pm; or send us an email at info@therigbuilders.ph
Are your featured builds customizable?
Absolutely! Our featured builds serve as a foundation for your perfect PC, but we understand that each user has unique needs. You can customize the CASE, CPU, GPU, RAM, storage, and everything else.
Let us know your preferences, and our team will help tailor the build to meet your specific requirements. Whether you're a gamer, a content creator, or need a powerful workstation, we can adjust the configurations to suit your needs.
Do you have monitors and peripherals?
Yes, we offer a wide range of monitors and peripherals to complement your PC build. Please contact our live chat support for more details on the available products and brands.
Do you offer corporate deals and iCafe packages?
Yes, we offer customized packages to corporate accounts and iCafes. Our partner program are designed to provide the best performance and reliability for gaming and business. For more details click here
Payment Methods
What are your modes of payment?
💵 Cash via Store Pick-Up, Bank Transfer, or GCash
💳 Credit Card Straight and 3-12mos. Installment Payments
📋 Installment Payments via Home Credit, Atome and BillEase
We offer installment payments via the following credit cards:
- Security Bank
- AUB
- Landbank
What are the terms for credit card installments?
We offer flexible credit card installment plans through our partner banks. Terms typically range from 3 to 12 months, with interest rates varying based on the bank and installment period.
Are installment payments available for other banks?
We offer installment payments via the following credit cards:
- Security Bank
- AUB
- Landbank
At the moment, we only accept straight payments for other banks.
Shipping and Fulfillment
What are the delivery options?
For nearby areas, customers can arrange pick-up via Grab or the Lalamove app. We recommend selecting the 200kg or 300kg option to ensure the safety of your unit.
Where are your delivery areas?
We deliver nationwide across the Philippines. For specific locations, delivery times, and any potential additional charges, please contact our customer service or check our delivery policy on our website.
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Can I pick up my order from your store?
Yes, you can pick up your order from our store at 3691 Bautista Street, Makati. We'll notify you when your order is ready for pickup.
How are deliveries handled for areas not accessible by Lalamove or Grab?
For areas not accessible by Lalamove or Grab, delivery will be handled by AP Cargo, FLASH, or Daily Overland. The delivery amount will be determined upon pickup as it depends on the size, weight, and distance of the delivery. Estimated cost ranges from 1-4K PHP.
Do you offer same-day delivery?
Yes, we offer same-day delivery for parts and ready-to-ship builds, subject to availability.
What is the lead time for orders?
Orders are typically fulfilled in less than three (3) business days. However, to accommodate unexpected delays and surges in order volume, our lead time is 1-5 business days.
Who shoulders the delivery fee?
The delivery fee will be shouldered by the customer.
Warranty and Support
What kind of warranty do you offer on your builds?
All our builds come with a standard one-year warranty that covers hardware defects and component failures. For the complete terms & conditions of our warranty policy, click here
How do I claim warranty?
To claim warranty service, simply contact our live chat support team via Messenger. Provide your order details and a description of the issue, and we’ll assist you with the next steps.
Do you offer technical support after the purchase?
Yes, we offer technical support after your purchase. Our team is available to help you with any technical issues or questions you may have via our live chat support on Messenger